Coffee crisis as Starbucks app goes down for Americans commuting to work

Starbucks' mobile app was shut down for Americans heading to work on Friday, less than a day after its new holiday menu was dropped.

Downdetector, which tracks app and website outages, reported that more than 2,500 customers had complained about problems with the app since about 7 a.m. ET.

The outage has spread across the United States, affecting customers in major cities such as New York, Dallas, Washington, DC and Boston.

The first problems began on Thursday when Starbucks released its holiday menu, which included fan favorites like Gingerbread Oat Milk Chai and Peppermint Mocha.

Although the company said it had fixed the app's outage, customers were outraged when they still couldn't access it a day later.

“Could you please get it together?” one person wrote on X.

“Day number two of this nonsense, having to wait in line like a farmer to order my coffee because your app is broken.”

The Starbucks app is no longer available to customers across the country, including those living in Boston, Dallas, Chicago and DC

The Starbucks app doesn't allow customers to view the new holiday menu or choose a location to order from, leaving many wondering how they'll get their caffeine fix when they're pressed for time.

“I can't choose a store to order from because the menu isn't there,” an angry Starbucks customer complained on DownDetector.

“I want to see what new holiday drinks are available but can't because I can't choose a location,” another customer wrote.

As a customer turns up

Starbucks added to its customer service account: “We continue to welcome and serve customers at our drive-thru and in-store.”